- Children under the age of 04 do not pay.
- Children from 04 to 08 years old pay half the rate.
- Children over the age of 08 pay the full rate.
- Rates do not include ground transportation.
- It is requested to report if clients have any medical condition, allergy and / or food restriction, they are vegetarians.
- Rates apply from December 16, 2017 to December 15, 2018.
- Security policies, during observation and codes of conduct:
– It is requested to use the safety equipment at all times.
– It is requested to abide by other provisions that the guide and / or captain consider necessary.
– No alcoholic beverages, smoking or acts of misconduct will be allowed.
– Avoid dumping garbage into the sea or inside the boat, it has waste compartments.
– You must not touch, extract or carry any object or species of wild flora and fauna.
– Wild animals should not be fed, harassed or mistreated.
– The tour does not guarantee 100% encounters with wild animals.
Reservation request policies
Reservations can be made in the following ways:
Through the online Website: www.ballenaaventura.com and paying online the total amount of the tour or the 30% deposit.
- By email: email@example.com
- By phone at: 2743-8473 | 4700-1945 | 8873-0072.
- For half-day tours, a minimum of 24 hours in advance is required and the minimum is 04 people (there are exceptions).
- For full day tours, a minimum of 48 hours in advance is required and the minimum is 06 people (there are exceptions).
Payment method policies:
- Pay at least one day before service 100% of the total cost.
- Pay a minimum of one day before service 50% of the total cost and the other 50% on the day of the tour.
You can make payments by electronic transfer, bank deposit, cash and / or debit / credit card.
By transfer to the following accounts:
BANK ACCOUNTS: NATIONAL BANK OF COSTA RICA
DOLLARS CURRENT ACCOUNT ($) 200-02-195-000-252-4 CUSTOMER ACCOUNT 15119520020002529
IBAN CODE CR4815119520020002529
COLON CURRENT ACCOUNT (¢) 200-01-195-000-716-4 CLIENT ACCOUNT 15119520010007164
IBAN CODE CR4815119520010007164
Business name: Ballena Aventura Viajes de Mar S.R.L. | Legal ID: 3-102-516219.
When making payments, you are requested to send proof of payment:
– By email: firstname.lastname@example.org
Tour cancellation policies:
- To cancel half-day tours, you must report at least 12 hours in advance, in the case of not reporting you must pay in full.
- To cancel full-day tours, you must report at least 24 hours in advance, in the case of not reporting you must pay in full.
- It is requested to immediately report the existence of delays or cancellations of clients or groups, or it will be given as a NO SHOW and the respective total charge will be made.
Policies for refunds:
75% of the money will be returned only in cases of force majeure or due to unfavorable weather conditions.
Information and Customer Service: email@example.com | 2743-8473 | 4700-1945.
Reservations: firstname.lastname@example.org || 2743-8473 | 4700-1945.
In case of emergencies: 8641-0746 (Spanish) | 8788-4003 (English).