💙The reservation must be backed up with a payment of the total amount.
💙95% chance of seeing whales, when buying the tour there are chances that they will not be seen, for this reason * no refund is made * The animals are in their natural environment so there is no 100% sighting, even if we are in season.
💙If the weather is not in conditions, this means that the sea is very choppy, a refund is made or the date of the tour is changed.
💙The client can cancel the tour due to force majeure situations, if the reasons are not force majeure, the total amount of the tour will be charged.
💙You have 48 business hours to cancel the reservation, otherwise you must pay the total amount of the tour.
Reservations in advance are made to manage the tour, the products and services we offer, in addition this type of tour fills up very quickly so that other clients are rather rejected, when canceling a quota it makes it difficult for us to fill in the missing space.